From AI pilots to business outcomes: Why orchestration is the real enterprise advantage

Over the past year, enterprises have raced to experiment with AI agents. But as organisations move beyond pilots, a bigger question is emerging: how do you turn AI investments into measurable business outcomes? In this Economic Times conversation, DebDeep Sengupta, Area VP, South Asia - argues that the answer lies not in standalone AI agents, but in Business Orchestration and Automation (BOAT): bringing together AI agents, robots, people, and enterprise systems into governed workflows. Drawing on examples from healthcare, financial services, and business services, Sengupta explains why the true test of enterprise AI is its ability to operate across legacy systems, compliance requirements, and imperfect data environments.He also challenges the common belief that organisations need “perfect data” before adopting AI, and instead highlights the importance of orchestrating humans, agents, and automation in a controlled, auditable, and scalable manner.This conversation is essential listening for CTOs, CISOs, and CFOs who want a playbook for turning agentic AI from demos into dependable results in an Indian context. Watch to understand where Indian enterprises stand, the governance blueprint, and the first pragmatic steps to pursue.