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Chinese e-tailer claimed 14-inch box stretched the size of a 9-inch tablet

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Chinese e-tailer claimed 14-inch box stretched the size of a 9-inch tablet

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Chinese e-tailer claimed 14-inch box stretched the size of a 9-inch tablet

This is why you don’t let junior staff ‘save the company a few dollars’

Simon Sharwood APAC Editor
Published

WHO, ME? Welcome to another instalment of Who, Me? It’s The Reg’s reader-contributed column in which you admit to mistakes and reveal your escapes!

This week, meet a reader we’ll Regomize as “Rohan” who told us that a few years back he worked on the IT side of a warehouse.

“Management purchased software that required a large-screen tablet, but when they saw those cost over $1,000, they balked at the price,” Rohan writes.

The tech team’s resident pimply-faced youth (PFY) was therefore given the job of finding a cheaper alternative.

Rohan didn’t pay much attention because he was about to go on a holiday.

While he was away, the PFY ordered a generic 14-inch Android for just $150.

“It was ordered quicker than you can say ‘I’d advise against that’,” Rohan wrote.

He returned from holiday and found a package on his desk, plus an email from the PFY expressing his pride in saving the company so much money.

Rohan noticed the unmistakable livery of a Chinese e-tailer on the package, and after opening it found a nine-inch tablet inside. He therefore opened a dispute with the sellers, who asked to see a picture of the machine.

“I duly sent one showing a tape measure rolled out to nine inches,” Rohan wrote. The vendor responded with an explanation of their proprietary tablet-sizing methodology, which Rohan applied.

Using their method, the tablet was an eleven-incher, so Rohan revived the dispute.

The vendor’s response was to send an image of the box the tablet came in, plus evidence that the box it arrived in had a 14-inch diagonal measurement.

Rohan now escalated the matter to the e-tail platform, an act that saw the seller offer a partial refund.

But the e-tail platform was having none of that and advised Rohan to return the undersized tablet – and promised a full refund including postage!

MORE CONTEXT

The seller then responded with an offer of a partial refund if Rohan would just keep the tablet and drop the dispute. That deal meant Rohan’s company would end up owning a tablet it couldn’t use, for just $60.

“The moral of the story is to school your PFYs on the folly of believing things that are too good to be true,” Rohan advised.

Have you been too optimistic when shopping for work kit online? Don’t short-change your fellow readers, click here to send Who Me an email  so we can share your story! ®

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